Frequently Asked Questions

AI visibility is your brand being named in the answer when a buyer asks an assistant such as ChatGPT, Gemini or Perplexity a question. We call that a citation. When the AI picks you even though the question did not include your name, that is a non-branded citation. Answers change with every run and every engine, so we measure directional trends across many prompts and several engines.

They are very close terms: GEO is generative engine optimization, AEO is answer engine optimization, and LLM SEO is another label for the same idea. They are working definitions, not a standard. The term GEO was formalized in an academic paper; we focus on the outcome and explain the method openly.

SEO aims to rank a link on Google; AI visibility aims to get your brand named inside the AI’s answer. Google says AI Overviews and AI Mode need the page to be indexed and snippet-eligible; there is no additional technical requirement and no special “AI file”. Appearing is still never guaranteed.

Not always. Studies show only partial overlap between the sources in AI answers and Google’s organic top 10, and it varies by engine. A good Google ranking alone does not secure a place in AI answers.

No. We have no such method and we do not sell algorithm hacks. AI engines answer from sources they trust (news, publications, well-built articles). We publish citable content in those sources and show the result transparently.

In the pilot we work across ChatGPT, Gemini, Perplexity, Claude and Grok. For other work the coverage, engine list and prompt count are set by scope; we say “major AI assistants” and do not promise a fixed number.

We give you a dashboard and the raw data (the prompts and the AI answers). You can also type the same questions into ChatGPT or Gemini yourself and compare.

Our guarantee belongs to the pilot only: “75 non-branded AI citations within 7 business days of the release going out, or your full money back.” We guarantee visibility; because we do not control your sales process, we do not guarantee leads, sales, a #1 position or Google rankings. Details below and on the pilot page.

No. A citation is the AI naming your company in its answer; a lead is a person contacting you. We measure and report citations. A non-branded citation is when you are named even though the question did not include the company name. The pilot guarantee is tied to the number of non-branded citations, not to leads.

It depends on the category. Published content stays online, but competitors can catch up and new topics appear, so ongoing work covers new topics. The monthly program is optional.

We clarify our policy on this on the call.

Yes. We use Turkish publications and content for Turkish questions and English for foreign buyers; in health tourism, exports and real estate, foreign buyers often ask in English. There is no evidence that engines prefer one language for citations, so we test both Turkish and English.

Results are best on an aged, live, indexed site. Very new domains should build authority first.

Yes, but we create informational content, not advertising: expert articles and useful information with no prices, promises or “best doctor” claims. You approve every piece. We recommend you also check your own professional body’s advertising limits (for example the Union of Turkish Bar Associations or the Turkish Medical Association). This is not legal advice.

It is a business decision. According to OpenAI, OAI-SearchBot surfaces sites in ChatGPT search while GPTBot may be used for training and is a separate setting. Perplexity and Anthropic also separate search and training bots; according to Anthropic, blocking its search bots may reduce visibility in Claude answers. “Appearing in answers” and “allowing training” are separate decisions.

Treat it as optional, low-cost hygiene, not a ranking lever. llms.txt is an informal proposal, not a ratified standard; Google’s John Mueller has reportedly said no AI system uses it.

Google says no special schema is needed for its AI features. Structured data must match visible content; fake or irrelevant markup risks a manual action, and valid markup does not guarantee display. Its value is clarity, not a guaranteed lift.

We do not promise that. A product-feed route and the Agentic Commerce Protocol were reported for OpenAI shopping, but launch coverage was US-first and availability in Turkey is unverified. We start with documented areas such as Google Merchant Center and product data. See the ecommerce service.

Your email goes to ecommerce.com, the data controller, located in the USA, at akin@ecommerce.com; the email provider is Google Workspace. Details: Privacy Notice (KVKK).

Pilot (AI Visibility Accelerator): $5,000 one time; $2,500 to start (to book your spot), $2,500 on delivery. Invoices are in USD. Other packages (USD, indicative, varies with scope): Starter Audit: $1,500–3,500; Growth Audit: $5,000–10,000; Industry Benchmark: $7,500–25,000; Monthly Program: $3,000–12,000 per month. Prices are in USD. Indicative; they vary with scope. Details: Packages and Pricing.

The pilot has six deliverables: a 1,000-prompt audit (5 engines, dashboard and raw data), a GenAI press release, an anchor article of about 3,000 words, one targeted media placement, a kickoff call with a project manager and an AI visibility expert, and a citation report with a 30-minute walkthrough. The 7 business days in the guarantee start from the moment the release goes out. We clarify the time from kickoff to release on the call. Pilot page.

“75 non-branded AI citations within 7 business days of the release going out, or your full money back.” A non-branded citation is when AI names the company even though the question does not include the company name; a branded question does not count toward the 75. The guarantee does not cover leads, calls, sales or revenue, a #1 position in any answer, or Google rankings. The count runs from the release distribution; the audit is a one-time snapshot and is not run a second time. You can verify with the dashboard, the raw data and by typing the same questions yourself.

AI Visibility Turkey is the Turkish-market home of Zen Media, Optimum7 and ecommerce.com; it is the main base we opened to reach Turkish customers. Zen Media runs PR and AI visibility work, Optimum7 runs ecommerce development and digital marketing execution, and ecommerce.com is the audit product built by Optimum7 and Zen Media. Zen Media acquired Optimum7 in September 2025. More: About.

No. The results we show are our group’s Zen Media results, and none of them is a Turkey case study. We are just getting started in Turkey; we do not yet have a published Turkey AI-visibility case study. Results and their labels: Results.